When a customer has a phone, she also has access to SMS, as simple as that. While other channels require downloading an app or two, SMS is built-in with the mobile service, and considered a very reliable communication option.
Enable business text messaging by connecting your Twilio SMS account (know more).
Within our inbox, communication is not limited to just text messages. You can also send and receive pictures, videos and files.
Prefer using an existing phone number for SMS communication? No worries, Twilio also supports enabling SMS on your existing landline number without any changes to your voice call service. For information visit this FAQ.
Allow website visitors to click a button, type a question, and move automatically to a text/SMS conversation.
Answer questions, schedule appointments, and handle requests with real, friendly interactions that are convenient for you and your customers.